All K-Pop Albums, K-Pop Special Goods (including Lightsticks, DVDs, Seasons Greetings, Clothing, Accessories, and Other Merchandise), Sale Items, & Special Event Tickets are FINAL SALE!
For all other items, you can request for a return or exchange within 14 days (2 weeks) of purchasing/receiving the order by contacting us via our ‘Contact Us’ page. Alternatively, you can email us at email@example.com or visit us in-store at any of our locations. Prior to emailing or visiting, please ensure that you send/bring a copy of the original receipt so that our team is able to assist you quickly. Products must be in its original condition and packaging and supplied with its original receipt!
For items and orders that have been sent out/delivered, the customer is not eligible for refunds due to a change of mind. We reserve the right to deny returns due to a change of mind or in case of opened product(s).
Exchanges due to change of mind are possible within specific case-by-case terms. We reserve the right to charge the customer for the cost of the return shipping label. We also reserve the right to deny any requests for exchanges due to change depending on the circumstances.
In the event that the item is damaged*, incorrect, or was processed differently from what was originally listed or advertised, or from the terms and conditions, customers can request either returns or exchanges within 1 month (30 Days) of receiving the order.
*for damaged items, please see our “Damages & Compensation” section.
This does not apply to K-Pop Albums & K-Pop Special Goods (including Lightsticks, DVDs, Seasons Greetings, Clothing, Accessories, and Other Merchandise)
In the event that the seller (Artbox) does not have additional stock of the ordered item/requested exchange item, our team will follow one of the following options:
(A) We will cancel your order and provide a refund to the original method of payment provided by the customer when placing an order
(B) We will offer an exchange for a similar item of equal or lesser value
Our team will reach out to the customer and follow up with how to proceed with the customer’s order.