Processing, Shipping, & Delivery

Refunds & Exchange Policy

Before opening any orders from our online store, we recommend that the customer records an unboxing video to serve as evidence for their case.

Please note that this video must begin at package opening; Evidentiary videos must also be in their original taken form, uncut, and unedited! In the event that the video is missing one or more of these guidelines, our company reserves the right to deny any returns or exchanges! This is especially important for any and all orders regarding K-Pop Albums, K-Pop Special Goods (including Lightsticks, DVDs, Seasons Greetings, Clothing, Accessories, and Other Merchandise.


Please see below for more information on our Refund & Exchange Policies